Seating is all first-come, first-served. Reservations are highly recommended.

FREQUENTLY ASKED QUESTIONS

These are the most popular questions we have received from those interested in experiencing Apostle Islands National Lakeshore with us.

Reservations & Seating?

Reservations are recommended & All seating is first-come, first-served

 

Where can I park?

Parking is available on all streets in Bayfield. Rittenhouse Avenue and Front Street provide 2 hour parking only. Most of the other streets allow free daily parking. Visitor parking lot located on the 200 block of Manypenny Ave located 2 blocks from our office.

 

 

Is the boat handicap accessible?

The Apostle Islands Cruises team works closely to assist customers with any particular needs or special requirements. The Lower Decks of the Superior Princess and Archipelago are handicap accessible.

 

*Please note that there are stairs to the upper deck. For inquiries and plans to best serve special needs, please email us at info@apostleisland.com or call 1-800-323-7619 at least 24 hours in advance and we will do our best to accommodate you.

 

 

Are there restrooms on the boats?

Yes, all boats are equipped with restrooms.

 

 

Do you accept credit cards?

We accept MasterCard, Visa, Discover & American Express for purchases made in our ticket office.

 

 

How long do the cruises last?

The Grand Tour will take approximately 3 hours.

Wrecks, Rocks & Lighthouses Tour: approximately 2.5 hours.

The Sea Caves & Lighthouses Tour: approximately 3 hours.

Stockton Island Hiking & Michigan Island Lighthouse Tour: approximately 4.5 hours 

Raspberry Island Lighthouse Tour: approximately 4 hours 

Please note that all tour routes and lengths are subject to be modified due to weather.

 

 

What are your refund and exchange policies?

Boarding begins 20 minutes prior to departure. All seating is first-come, first-served.

Safety is our greatest priority and concern.  Apostle Islands Cruises reserves the right to cancel a scheduled cruise for any reason up until the time of departure. 

Refund/Exchange Policy: A purchased ticket will be eligible for a refund or an exchange up to 1 hour before the scheduled cruise departure time.  If Apostle Islands Cruises cancels a cruise, you will be provided with a full refund.  All exchanges are dependent on availability.  Additional charges may apply based on the cost of the new cruise.

1 hour Refund policy excludes the following: Large groups (25+), Charters, Water Taxis. Refund policy for the Large Groups, Charters, Water Taxis will be eligible for a refund 24 hours before scheduled cruise departure time.  Exchanges for Large groups, Charters, and Water Taxis are dependent on availability.

No refunds or exchanges will be granted after the time of your scheduled cruise.  No exceptions.

To exchange or refund your ticket for another time or any questions regarding your reservation please call us immediately at (715) 779-3925.

 

 

Is the tour narrated?

Yes, your captain will provide you with an informative and interesting narration throughout your tour of the Apostle Islands National Lakeshore.

 

 

What if it rains?

We operate rain or shine. All of our boats have enclosed cabins. All portions of our cruises are “weather permitting”, relying on the experienced prudence of your Captain.

 

 

What should I wear, what should I bring?

Wear comfortable clothes and shoes. A jacket and sunscreen are always recommended. Typically the temperature is much cooler on the lake than on the dock in Bayfield. Don’t forget your camera! There are countless opportunities to photograph scenic vistas and wildlife. 

 

 

Are life jackets provided?

There are life jackets for every passenger on board (including children’s life jackets). 

 

 

Can I bring my pet on board the cruise?

Pets are not allowed on board our cruises with the exception of the Water Taxi. In accordance with the Americans With Disabilities Act, we allow service animals that have been trained to perform specific duties, this does not include therapy dogs. To make sure we can accommodate you, please contact our office prior to your visit.

When bringing a pet on an island (via Water Taxi) in the National Park, please follow the park guidelines listed on their website

 

 

Are food and beverages available on board?

We offer a variety of snacks and beverages for sale on board the boat. You are welcome to bring your own snacks and beverages; however, we do not allow large coolers on board.

 

 

Are alcoholic beverages allowed?

Yes, we do allow passengers to bring alcoholic beverages on board our cruises. Please be respectful of other passengers. 

 

 

Is smoking allowed on board?

Smoking is not permitted on any boat, this includes e-cigarettes. 

 

 

Additional Information

  • Our goal is to provide for your comfort and enjoyment. All cruise boats equipped with radar, sonar, and all required safety equipment, and are inspected annually by the U.S. Coast Guard. Our Captains have become experienced through thousands of miles of safe piloting and are licensed by the U.S. Coast Guard. Courteous crew members will assist to make your Lake Superior Apostle Islands experience memorable.
  • Scheduled cruise return times may vary due to the number of passengers and lake conditions.
  • Upper Deck passenger capacities are limited. Seats are given on a first-come, first-served basis.
  • Canoe/Kayak transport requires a $21.00 round-trip handling fee.
Seating is all first-come, first-served. Reservations are highly recommended.